Returns & Exchanges
At Arc, we stand behind the precision and quality of our electronic products. If you are not completely satisfied with your purchase, you can return or exchange your item within 30 days of delivery provided it remains in its original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the device in its original box with all included accessories, manuals, and cables to ensure a full refund.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing